Welcome to Tecsilk

Customer Service - Tecsilk

Customer Service

Shipping & Delivery

Goods will be dispatched to the address received in the order form. If there is any changes in the shipping address kindly update the same before shipping the product. No Changes will be done after the dispatch of the goods to the confirmed order address. Shipping Details will be shared to your registered e-mail id for tracking the movements of the goods. kindly wait for 2-3 days for the goods to reach you safely.

If there is any delay in your Shipping the same will be updated to your registered e-mail id. 

Privacy & Security

No Customer Details will be shared with any third-party. All the information will be secure and no mail id or mobile or any details of the customer will be handed over to any marketing company or adverting company.

Returns & Replacements

Shipping is done as per the details listed in the website. If there is any returns the customer has to bare the courier charges and finishing charges if the product is fund tangled / unfolded / any mishandling by the customer. The Finishing charge depends upon the quality and type of goods you have ordered. No Refund / Exchange / Returns are accept to the goods once sold on our website. On buying the products the customer is aware of the feel and texture of the fabric / saree which he / she is buying. All sales are final and no repalcements / exchange / returns are accepted to all the products sold in our website

 

Ordering

While placing a order it is deemed that you are aware of the fabric feel and texture. 5% to 10% variation of the colour may be possible as its a digital display system each display works on its own colour pattern. Hence the Customer should take note on this colour Variation.

If you have any custom colour order then do contact us with the product id so that we customise the same for your requirements 

Payment, Pricing & Promotions

All Goods will be dispatched only upon receipt of full payment of the product. Customer can choose any payment options listed on our website at the time of making the payment for the product. 

Viewing Orders

Customer can view there order Status, dispatch details by logging on to customer area. Complete Details are listed in the customer area to track your orders and payment details.

Updating Account Information

Customer can update their contact details by logging on the member area and update their profile.

.